How does the subscription work?
All Sight Supply subscriptions start with a free 10 day trial (just pay $5 shipping and handling!) that ships after we verify your prescription with your eye doctor. After that, you'll receive deliveries of 30 pairs of lenses every 28 days, or on whatever schedule you choose. Your card will be charged each time your lenses are shipped, and you can cancel at any time, up until we charge your card and ship your lenses.
When will I get my first order?
The prescription information you submit is reviewed within 24 hours, Monday through Friday. If you live in the continental US, you can expect your first order to arrive within 4-5 business days, although sometimes they may arrive earlier.
Will my subscription just stop when my prescription expires?
US law requires all contact lens wearers to have a valid prescription before they can purchase contact lenses. Once your Sight Supply prescription has expired, we cannot ship you more contact lenses until your prescription has been renewed.
How can I cancel my subscription?
You can cancel your subscription at any time in your user account, by emailing us at hello@sightsupply.com, or by calling our help line at (855) 205-8070. Unlike other contact lens subscription companies, we don’t charge any cancellation fees or make it difficult to cancel. We hope you’ll stay, but we never make it hard to leave.
What is your return policy?
We do not accept any open boxes of contact lenses for returns. If you are not 100% satisfied with any lenses you order, please contact our customer service line.
What forms of payment do you accept?
We accept all major credit and debit cards, including those associated with FSA or HSA programs.
Can I use my FSA or HSA? Do you accept insurance?
Yes, you can use your HSA or FSA associated debit cards. Currently, we do not accept any insurance plans. If you would like to see Sight Supply covered by your insurance, contact your insurance provider and tell them about Sight Supply. If you need an itemized receipt for reimbursement, please email us at hello@sightsupply.com or call us at (855) 205-8070.
There was an issue with my prescription verification. Why was I still charged?
When you place an order, we put a temporary hold on your card for the full amount of the order. We do not complete the charge until prescription verification is complete. If there is an issue with your verification, the hold on your card is released. Depending on your bank, it may take between 5-10 business days to reflect on your statement. If you used a debit card, some banks remove the funds from your account immediately. Please contact your credit card company or bank for more information on how they process these types of charges.
