All Sight Supply subscriptions start with a free 10 day trial (just pay $5 shipping and handling!) that ships after we verify your prescription with your eye doctor. After that, you'll receive deliveries of 30 pairs of lenses every 28 days, or on whatever schedule you choose. Your card will be charged each time your lenses are shipped, and you can cancel at any time, up until we charge your card and ship your lenses.
When will I get my first order?
The prescription information you submit is reviewed within 24 hours, Monday through Friday. If you live in the continental US, you can expect your first order to arrive within 4-5 business days, although sometimes they may arrive earlier.
Will my subscription just stop when my prescription expires?
US law requires all contact lens wearers to have a valid prescription before they can purchase contact lenses. Once your Sight Supply prescription has expired, we cannot ship you more contact lenses until your prescription has been renewed.
How can I cancel my subscription?
You can cancel your subscription at any time in your user account, by emailing us at email@example.com, or by calling our help line at (855) 205-8070. Unlike other contact lens subscription companies, we don’t charge any cancellation fees or make it difficult to cancel. We hope you’ll stay, but we never make it hard to leave.
What is your return policy?
We do not accept any open boxes of contact lenses for returns. If you are not 100% satisfied with any lenses you order, please contact our customer service line.
What forms of payment do you accept?
We accept all major credit and debit cards, including those associated with FSA or HSA programs.
Can I use my FSA or HSA? Do you accept insurance?
Yes, you can use your HSA or FSA associated debit cards. Currently, we do not accept any insurance plans. If you would like to see Sight Supply covered by your insurance, contact your insurance provider and tell them about Sight Supply. If you need an itemized receipt for reimbursement, please email us at firstname.lastname@example.org or call us at (855) 205-8070.
There was an issue with my prescription verification. Why was I still charged?
When you place an order, we put a temporary hold on your card for the full amount of the order. We do not complete the charge until prescription verification is complete. If there is an issue with your verification, the hold on your card is released. Depending on your bank, it may take between 5-10 business days to reflect on your statement. If you used a debit card, some banks remove the funds from your account immediately. Please contact your credit card company or bank for more information on how they process these types of charges.
Shipping is free on all full priced orders! For Sight Supply Daily Lens trial orders, shipping is only $5. We also offer expedited shipping for an extra fee on certain lenses as well.
How long until I receive my lenses?
You can expect to receive your lenses 4-5 business days after your order is placed, although sometimes they may arrive early. If you choose expedited shipping, your lenses will arrive within the timeframe on that shipping option. Please note that shipping times do not include prescription verification times, which can take up to one business day.
Where do you ship to?
We ship to all 50 US states, plus US territories like Puerto Rico.
Do you deliver to PO Boxes?
Yes, we deliver to PO boxes.
Can I change the shipping method once my order has shipped have shipped?
Once your order has shipped, there’s no way to change the shipping method. However, you can change the date and frequency of future shipments in your Sight Supply account.
Do I really need a prescription to order contact lenses?
Yes! According to US law, a prescription is required before we can sell you contact lenses.
What is prescription verification?
The FTC's Fairness to Contact Lens Consumers Act (FCLCA) ensures patients have the freedom to purchase contact lenses from any seller they may choose. If you have a valid Sight Supply prescription, we will contact your eye doctor's office to verify your contact lens prescription. Per the FCLCA, if your doctor does not respond to a prescription verification request within 8 business hours, your prescription is verified and we are permitted to place your order. We are passionate and dedicated to our mission of making contact lenses as accessible and affordable as possible, and adhering rigorously to the FCLCA is an integral part of this objective. To accomplish prescription verifications in an FTC-compliant manner, Sight Supply uses Lensio.
What happens when my prescription expires?
We’ll contact you before your prescription expires so you have time to visit an eye doctor and ensure your subscription is uninterrupted.
What if I have never worn contacts before?
If you have never worn contacts before, you’ll need to go to your local eye doctor to get a comprehensive exam before you can order Sight Supply contacts. After you get your prescription, you can order your free trial here.
Sight Supply lenses are made from high-quality Etafilcon A material.
Where are Sight Supply Contacts made?
Sight Supply lenses are made in our state-of-the-art factory in Taiwan.
Are Sight Supply Contacts FDA-approved?
Yup! All our lenses are FDA-approved.
What range of powers, base curve, and diameter does Sight Supply offer?
Currently we offer lenses in negative powers from -10.00 to -0.50 and positive powers from +0.50 to +6.00. All our lenses have a base curve of 8.6 and diameter of 14.2. These values cover most contact lens wearers.
Do you offer biweekly or monthly contacts?
We believe that nothing beats the feeling of a new lens each day! Most doctors agree that daily disposable lenses are the healthiest option for most contact lens wearers. However, if you prefer a different kind of lens we do offer both weekly lenses and monthly lenses in most major brands.