Get in touch

Questions? Concerns?

Just want to share how much you love Sight Supply?

Whatever the reason, you can contact us at:

hello@sightsupply.com

or

(855) 205-8070 M-F, 9am -5pm EST

FAQ

Top Questions

How does the subscription work?

Once you register and take the Sight Supply vision test, our team of eye doctors reviews your results and issues a new prescription. Once the prescription has been issued, we’ll send out your lenses. You’ll get a new box of lenses each month until your prescription expires. Don’t worry, we’ll remind you when your prescription is about to expire so you can take a new exam before your old one expires.

When will I get my first paid order?

All prescriptions are reviewed within 24 hours, and orders are shipped within 24 hours after prescription review. If you live in the continental US, you can expect your first order to arrive within 4-5 business days, although sometimes they may arrive earlier.

Will my subscription just stop when my prescription expires?

US law requires all contact lens wearers to have a valid prescription before they can purchase contact lenses. Once your prescription has expired, we cannot sell you new contact lenses until your prescription has been renewed. Lucky for you, our online vision test is free for all Sight Supply subscribers! We’ll remind you when your prescription’s expiration is coming up so you can take the exam again and avoid any interruption in service.

How can I cancel my subscription?

You can cancel your subscription by emailing us at hello@sightsupply.com, or by calling our help line at (855) 205-8070. Unlike other contact lens subscription companies, we don’t charge any cancellation fees or make it difficult to cancel. We hope you’ll stay, but we never make it hard to leave.

What is your return policy?

We do not accept any returned lenses. If you are not 100% satisfied with your Sight Supply lenses, please contact our customer service line.

What forms of payment do you accept?

We accept all major credit and debit cards, including those associated with FSA or HSA programs.

Can I use my FSA or HSA? Do you accept insurance?

Yes, you can use your HSA or FSA associated debit cards. Currently, we do not accept any insurance plans. If you would like to see Sight Supply covered by your insurance, contact your insurance provider and tell them about Sight Supply. If you need an itemized receipt for reimbursement, please email us at hello@sightsupply.com or call us at (855) 205-8070.

How much does shipping cost?

Standard ground shipping costs $3 a month, although we regularly run discounts on shipping so keep an eye out!

How long until I receive my lenses?

You can expect to receive your lenses 4-5 business days after your order is placed, although sometimes they may arrive early.

Where do you ship to?

We ship to all 50 US states.

Do you deliver to PO Boxes?

Yes, we deliver to PO boxes.

Can I change the shipping method once the lenses have shipped?

Once your order has shipped, there’s no way to change the shipping method. If you would like to make changes to your order before it ships, you can do that in your user account.

Do I really need a prescription to order contact lenses?

Yes! According to US law, a prescription is required before we can sell you contact lenses. Luckily, Sight Supply subscribers can take an online vision test for a new prescription right here on the Sight Supply website.

Who is eligible for the online vision test?

Sight Supply’s online vision test is available for any current wearer of contact lenses between the ages of 18 and 55. Our vision test is not a comprehensive eye health exam. If you have certain chronic health conditions or are currently experiencing or have in the past experienced any serious eye disease or conditions, we recommend you visit an in-person eye care professional.

How do I know the exam is accurate?

Our exam was created by medical professionals and all exams are reviewed by a licensed ophthalmologist in your state.

What states is the exam available in?

We are currently active in the following states:

Alabama, California, Colorado, Connecticut, Florida, Illinois, Iowa, Kentucky, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New York, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, and Wyoming.

 

Our online vision test is currently unavailable in the following states:

Alaska, Arizona, Arkansas, Delaware, District of Columbia (DC), Georgia, Hawaii, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Michigan, New Jersey, Oklahoma, Puerto Rico, South Carolina, and West Virginia.

 

Our team is constantly working on expanding our coverage area, so if the Sight Supply vision test isn’t currently available in your state, it may just be a matter of time! We are currently not available internationally but plan to expand outside the US as soon as possible.

What if the exam isn’t available in my state?

If the Sight Supply vision test isn’t available in your state, just submit a picture of your current prescription, and we will verify with your optometrist before we fulfill your order. If you don’t have a current prescription, go to your nearest eye doctor to get an updated prescription, and then come back to the Sight Supply website to order your lenses.

What if I already have a prescription? Do I still need to take the online vision test?

If you already have a prescription, you can simply upload it to our website and we’ll take care of the rest!

What happens when my prescription expires?

We’ll contact you before your prescription expires so you have time to take another vision test and ensure your subscription is uninterrupted. Unfortunately if you don’t take the vision test in time, your subscription will be placed on hold until we receive a new prescription or until you take the Sight Supply vision test.

What if I have never worn contacts before?

Our online vision test is only available for previous contact lens users. If you have never worn contacts before, you’ll need to go to your local eye doctor to get a comprehensive exam before you can order Sight Supply lenses. After you get your prescription, just create a user account and upload it here, and our customer service team will take care of the rest.

What are Sight Supply lenses made of?

Sight Supply lenses are made from high-quality etafilcon A material.

Where are Sight Supply lenses made?

Sight Supply lenses are made in our state-of-the-art factory in Taiwan.

Are Sight Supply lenses FDA-approved?

Yup! All our lenses are FDA-approved.

What range of powers, base curve, and diameter does Sight Supply offer?

Currently we offer lenses in negative powers from -10.00 to -0.50 and positive powers from +0.50 to +0.60. All our lenses have a base curve of 8.6 and diameter of 14.2. These values cover most contact lens wearers. Don’t worry, we always verify your prescription with our online vision test or with your doctor before we fulfill your order. If you have a prescription that falls outside these ranges, you can join the waiting list here and we will notify you when your prescription is available.

Do you offer biweekly or monthly lenses?

We believe that daily lenses are the safest and most comfortable option for contact lens wearers, so we do not offer biweekly or monthly lenses. Nothing beats the feeling of a new lens each day! And besides, messing around with cases and solutions is no fun either. If you have never tried daily lenses before, we invite you to sign up for our free trial and give them a whirl!

Do you offer toric lenses for astigmatism?

At this time we do not offer toric lenses for astigmatism, but we hope to offer them soon! Please join our waiting list so we can update you when they are available.

Do you offer multifocal or bifocal lenses?

At this time we do not offer multifocal or bifocal lenses, but we hope to offer them soon! Please join our waiting list so we can update you when they are available.

Do you sell color lenses?

We do not sell color lenses.

I forgot my password/login information! Help!

Don’t panic! Please head over to the user account login page and click “I forgot my password.

I didn’t receive my lenses.

First, check your tracking number that was included in the email receipt. If you still don’t receive your package, email us at hello@sightsupply.com or call us at (855) 205-8070.